Track your order
In short: your tracking number arrives by email as soon as your order ships — usually 1–2 business days after you order. Can't find it? Email support@fivors.com with your order number.
Track a shipment
Paste the tracking number from your shipping email. It opens in a new tab at 17TRACK, a carrier-agnostic tracking service, which works out the carrier for you. We don’t store what you type here.
Finding your tracking number
- Check the email address you used at checkout, including spam and promotions.
- Look for a message titled “Your FIVOR order has shipped”.
- The tracking link is in that email. It can take a few hours after it ships before the carrier's site shows movement.
What the statuses mean
- Label created — we've booked the package; the carrier hasn't scanned it yet. Normal for up to 48 hours.
- In transit — moving. Gaps of 2–3 days between scans are normal.
- Out for delivery — arriving today.
- Delivered — if it says delivered but nothing arrived, check with neighbors and any safe place first, then email us.
Tracking stopped updating? If there's been no scan for more than seven business days, email support@fivors.com with your order number. We'll chase the carrier, and replace or refund the order if it's genuinely lost. You don't need to do that chasing yourself.
Still nothing?
Email support@fivors.com with your order number and we'll look it up. A person replies within one business day.
See also: Shipping · Returns & refunds