Returns & refunds
In short: try it for a full month. If it isn't for you we'll send a prepaid return label and refund you — no restocking fee, and you don't need to write us an essay.
30-day money-back guarantee
You have 30 days from delivery to decide. If LiftFlow™ isn't for you, we refund it in full. This sits alongside your statutory rights and does not replace them.
How to start a return
Step 1 — Email us
Send your order number to support@fivors.com. We'll reply with a return authorization, a prepaid return label, and the correct address. Please don't mail anything back before you have one.
Step 2 — Get refunded
Once your return is on its way back to us, your full refund goes to the original payment method within 3–5 business days, with an email confirmation.
Condition
Used is fine. This is a product you're meant to try — we'd rather you actually used it for a month than sent it back unopened. We just ask that it comes back complete.
Return postage
Return postage is on us, for any return — change of mind included. You'll get a prepaid label with your return authorization.
Faulty or damaged items
If something arrives damaged or develops a fault, email us with a photo. We'll replace it or refund you, and return postage is on us as it is for any return.
Cancellations
If you need to cancel, email us as soon as you can. If the order hasn't shipped we'll cancel and refund it immediately. If it has, treat it as a normal return.
Questions: support@fivors.com · Shipping